Items such as household furnishings, household appliances, mattresses, box springs, lawn equipment, and similar household items too large to be placed in the rollout cart are considered bulky items and must be scheduled to be collected.

Here's how you can schedule your items for collection:

 - Call the City-County Customer Service line by dialing 311 or 704.336.7600. 

Schedule Online
When you submit your online request you will receive a collection day and a confirmation number immediately!  The system is available 24 hours a day, 7 days a week, and 365 days a year.

Bulky items must be scheduled to receive collection.  Please do not put items at curbside until the day before the scheduled pick up.  Items at the curb more than one day before the scheduled collection could result in the property owner receiving a fine of at least $50.

When scheduling a pick up, please have the following information available:

• Name
• Address
• Description of item to be collected

Note: Please tell the operator if you have an appliance, television, lawn mower or tires for collection. 

The operator will provide you with a date for collection. 

Please note:

• All items should be placed at the curb no earlier than 24 hours prior to the scheduled collection.  Placing items at the curb earlier than 24 hours prior to collection could result in a minimum $50 fine.
  
• Items placed at curbside without scheduling WILL NOT be collected by regular garbage, recycling or yard waste collection crews.

Items that will not be collected

The following items cannot be collected as bulky items. We suggest contacting a private waste hauler or landfill to discuss disposal of these items. 
-Cardboard boxes  - Please place these at the curb for recycling collection. Click here for preparation guidelines. 
- Dirt
- Rocks
- Nails or boards with protruding nails
- Propane/oxygen tanks
- Glass
- Marble or simulated marble countertops
- Railroad ties
- Duct or sheet metal materials
- Concrete blocks or brick
- Floor coverings (except carpet/padding installed or removed by homeowner)
- Fence posts with concrete attached
- Chain link fencing
- Hazardous Waste (click here for disposal information)
- Sand
- Concrete
- Pallets
- Central air conditioning or heating units
- Ceramic tile
- Sheetrock
- Roofing materials, shingles
- Propane and/or oxygen tanks
- Metal grocery carts
- Plaster or any materials resulting from contractual work or commercially related activities
- Automobile parts including motors, tires on rims, doors, fenders, car seats, batteries, bumpers 
- Any materials resulting from work performed by a contractor

Contracted Work
Materials resulting from work performed by a contractor working for a homeowner will not be collected. Building materials will not be collected for any multi-family residential unit except condominiums. We suggest contacting a private waste company or landfill to discuss disposal of these items.

Want to Donate Your Bulky Items?
If you have reusable bulky items that you would like to donate to a non-profit organization, contact Goodwill Industries, United Way, Habitat for Humanit Restore or the Salvation Army.

Need this information at home?  Order a SCHEDULE IT! service brochure here.

Donations
-Goodwill Industries
-United Way
-Salvation Army
- Habitat for Humanity Restore