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If you are experiencing an emergency or need to speak to someone immediately, call 311 or 704-336-7600 ~ 24 hours a day. 


Call 311 to:
  *  Request Water Turned On / Off      
  *  Ask a Billing Question  (change address, current balance)   
  *  Report a Sewer Spill, Sinkhole, or a Water Leak


Water Bill Questions or to apply for a water meter (New Service)

General Comment Form -For general questions and suggestions.  Email responses may take longer than two business days (they are received by CharMeck 311, then sent to the appropriate group).  Call 311 or 704-336-7600 if you need immediate attention, to start new account, or if you have questions about your water bill. 

Compliments and Customer Feedback Form - Rate our customer service or to submit a compliment.  Call 311 or 704-336-7600 if a current issue needs to be resolved.

Construction Project, Engineering, or Map Questions

Backflow and Irrigation Publications 

Report a Wastewater Odor - Regarding wastewater plants or pipes.  If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately.  For more information, click here.