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Utilities Assists Customers with Billing Questions
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Utilities employees work with each customer who has a water bill concern. With the transition to automated meter reading in recent years, our billing accuracy has improved to more than ninety-nine percent (99%). If Utilities makes a mistake, we will find it, fix it, and correct your bill.
Here are some relevant topics we'd like to share with you.
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A residential water/sewer customer in Mecklenburg County that uses 7 ccf or about 5,200 gallons a month and pays about $42.32 before storm water fees. For more information, go to the rates and fees page. How does Charlotte-Mecklenburg Utilities rates compare to others?Billing Cycles -Your bill includes the meter reading dates, and your usage for that bill falls between those dates. The bill you receive reflects water use 30 to 60 days prior. |
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Low-flow Indicator - The little blue or red dial on your water meter is a great help. If you have all indoor and outdoor water uses off and this dial is moving, water is passing through the meter and being counted. If you have no water running, this indicates you may have a water leak. Some toilet leaks and leaks in your underground plumbing from your meter to your house are often challenging to find. A licensed plumber with leak detection equipment can help.
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