Welcome to Charlotte-Mecklenburg Utilities. We serve more than 775,000 customers and are committed to delivering clean drinking water to your tap every day. When you have questions or concerns about services and utility bills, we also are committed to a prompt and courteous.

Service Center:
  Pay Water Bill


Call 311 or
704-336-7600 To:
 Turn Water On/Off
 Change Address
 Ask a Billing Question
 Check Bill Balance
 Report Water Leaks
 Report a Sewer Spill

Tips & Reminders:
  Be Grease Free

  Protecting My
  Plumbing

  Watering Tips
 

Customer Care
  Frequently asked questions


About Water Bills 
Recently, some customers have expressed concerns about their water bills. Our staff has been working hard with these individual customers. For more information please click on links below. 

  Utilities billing update
  Understanding rates

  How irrigation is billed 
  How to find water leaks